Delivery Policy & Charges

PLEASE NOTE THERE ARE CHANGES TO OUR DELIVERIES DUE TO THE RECENT OUTBREAK OF CORONAVIRUS AND GOVERNMENT ADVICE PLEASE READ MORE HERE

Coronavirus Policy & Updates

Need Information On Your Delivery

If you have placed an order and are looking for an update on when to expect your delivery please note that we aim to send you a text message and email (if you can’t see find an email remember to check your junk / spam folder), within 1 – 2 working days of you placing the order. 

If you still need to contact us, you can do so in the following ways

  • Send us an email at Info@insulationhub.co.uk ( this may be the quickest way to get a response as we are experiencing high call volumes ) 
  • Use the LiveChat App at the bottom of the screen to speak to a customer representative
  • Call us on 02031982062

Delivery Charges

Delivery Charges are calculated depending on the of items in your basket as well as the value of each product category. 

The product categories are divided into 9 groups namely

  • Insulation ( Expect YBS) & Accessories
  • YBS Insulation
  • Building Materials
  • Roofing
  • Single Pallets
  • Double Pallets
  • Parcels
  • Velux
  • Free Shipping Items

The table below details what products make up each category and the shipping charges associated with each one

Insulation & AccessoriesYBSBuilding MaterialsRoofingNorcrosSingle Pallet Double PalletParcels (Small Items)VeluxFree Shipping
British Gypsum 1.5m SuperQuiltBlue CircleRedland Roof TilesNorcros AdhesivesKarma Easy PanelBarrier WBHigh Tack TapeVelux WindowsAcrypol
Damp Proof Membranes1.2m SuperQuiltCelconNx Norcros AdhesivesKarma Visco 17,21JoistdeskIsolation TapesChicken Wire
Insulation - Except YBS1.2m BreatherQuiltConcrete BlocksRegupolKarma OverlayIsomaxCromar
HardieBackerEverbuildSoundlay / PlusKarma Visco 400,600Karma Easy TapeTapes
MF CeilingsSand & AggregatesSpeedline Putty PadsSoundlay FoamKarma Isolation StripsIsomass
PlasterboardSheet Material TecsoundKarma Perimeter StripsMaipei
ScrewsTimberMarmox
Proctor
ProGuard
Schluter
Timloc
Tyvek

Insulation & Accessories

Order Value Excluding VatCharges Excluding Vat
Under £174.99£75
Between £175 - £299.99£50
Between £300 - £499.99£25
Over £500 Free Shipping

Building Materials

Order Value Excluding VatCharges Excluding Vat
Under £249.99£25
Over £250Free Shipping

Roofing

Order Value Excluding VatCharges Excluding Vat
Under £199.99£50
Between £200 - £ 299.99£25
Over £300Free Shipping

Flat Rate Shipping

Any order containing any number of items
BrandsCharges Excluding Vat
Parcels£12 Flat Rate
Single Pallet£50 Flat Rate
Double Pallet£90 Flat Rate
Velux£30 Flat Rate

YBS Insulation

Number Of ItemsCHARGES EXCLUDING VAT
1£9.95
2£13.85
3£19.95
4- 24£3 extra Per Roll
25 Or More£85.95

Nx / Norcros Adhesives

Order Value Excluding VatCharges Excluding Vat
Under £399.99£40
Over £400Free Shipping

Delivery Policy

Delivery Time scale

  • The delivery time frame is generally 3-5 working days, while we aim to deliver the Goods on the requested date, please note that for any reason it may take up 30 days after the payment for the order has been received.
  • Orders are processed the same day if orders received before 10 am on weekdays

Delivery Address / Areas

  • Deliveries can only be made to the delivery address provided at the time of placing the order, any changes to the delivery address must be made in writing, and in a timely manner, as long as the order has not been processed there should be no issues in changing the address.
  • We deliver to nearly all of mainland UK, however some areas are difficult to deliver and we may struggle to deliver. If we are able to deliver to the said areas there may be additional carriage charges which will be incurred by the customer.

          A list of postcodes that may fall into the category mentioned above are –

          ZE, BT, KW, IV, HS, IM, JE, GY, SA, LL, KA, PA, PH, HS, DG9, DG8, SY23, SY24, SY25, SY10, SY22, SY21, SY15, SY16, SY17, SY18, SY20, SY19, SY14

  • We do not generally deliver to addresses outside United Kingdom Mainland, while we deliver to most areas, it is important to note we do not deliver to remote areas and islands

    If, however, we accept an Order for delivery out of the UK Mainland, you may need to pay import duties or other taxes, as we will not pay them.

Accepting / Rejecting Deliveries

  • The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
  • You should reject the delivery of any goods that are incorrect or damaged. Please do not accept this delivery, you should take photographs and let us know immediately the problems with the delivery

Delivery Vehicle

  • The deliveries are made on 26-tonne lorries, so your site must be accessible by them,
  • You must let us know when placing the order if-
    • There are any restrictions to the site
    • The road is unable to accommodate the 26-tonne, we can make provisions for this
    • You require a Moffet

Delivery Requirements / Notes

  • Deliveries are only made to the kerbside of the address given. If you have allowed the driver and the vehicle onto your property the company / we can not be held responsible for any damages, this is at your own risk
  • Do not purchase if you expect goods to be delivered further inside your site
  • Most drivers are very cooperative and are willing to help you best with your delivery needs, so please be polite and smile, and they will help their best.
  • It’s essential to have someone on-site to accept the delivery, otherwise, the delivery be treated as a failed delivery and you may incur further charges
  • You agree we may deliver the Goods in installments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions, and provided you are not liable for extra charges. We will inform you of this, as soon as we can.

Delayed / Failed Deliveries

  • We will notify you within 5 working days if we are unable to deliver to your area.
  • Please do not book in any tradespersons/builders to be on site until the items have arrived, but we rarely ever disappoint on our delivery service. We will not take the responsibility for any charges you incur from your tradesman/builder.
  • Any failed deliveries can be chargeable at a minimum £100+vat.
  • In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) request to cancel the order-
    • we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or you said to us before the Contract was made that delivery on time was essential
    • after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.